PRIVACY POLICY ARTWALLCOLLECTION

Last updated: 25 May 2026

Artwallcollection values your privacy. This statement explains which personal data we process, why we do so, how long we keep it, and what rights you have. This policy has been drafted in accordance with the General Data Protection Regulation (GDPR).

1. Who we are

Artwallcollection is a design studio based at Klarendalseweg 363, 6822 GS Arnhem, the Netherlands. VAT ID: NL001848133B48 Chamber of Commerce number: 099118982 Email: info@artwallcollection.com Phone: +31 (0)26 442 9834

Data controller: Hanneke van de Pol.

2. What data do we process?

We only process the personal data you provide to us yourself, or that is necessary for the delivery of our products and services. This may include:

• First name and surname
• Company name (if applicable)
• Address details (billing and shipping)
• Phone number
• Email address
• Order history and payment details
• IP address and information about your visit to our website (via cookies)

3. Why do we use this data?

We process your data for the following purposes:

• To fulfil orders and deliver our products and services
• To answer questions submitted via the contact form, email or phone
• To send invoices and process payments
• To send our newsletter, provided you have subscribed
• To improve our website and services
• To comply with legal obligations, such as tax filing

4. On what legal basis?

We process your data on one or more of the following legal grounds:

• Performance of a contract — when you place an order or commission a project
• Consent — for example, for the newsletter
• Legal obligation — for example, retaining invoices for the tax authorities
• Legitimate interest — for securing and improving our website

5. How long do we keep your data?

We do not keep your data longer than necessary:

• Customer details and order history: as long as you remain an active customer, plus up to 7 years afterwards in line with our statutory record-keeping obligations
• Invoices and accounting records: 7 years (statutory retention period)
• Newsletter data: until you unsubscribe
• Contact form data: up to 1 year after the last contact

6. Who do we share your data with?

We only share your data with third parties when this is necessary for our services or when we are legally required to do so. This may include:

• Our webshop provider (Mijnwebwinkel / MyOnlineStore) for the management of the webshop
• Payment providers for the processing of payments
• Delivery services for shipping orders
• Mailchimp for sending the newsletter (if subscribed)
• Bookkeeper and accountant for financial administration
• Google (via Google Analytics / Tag Manager) for website statistics

Where legally required, we have a data processing agreement in place with each of these parties. We never sell your data to third parties.

7. Transfers outside the EU

Some of our service providers (such as Google and Mailchimp) are based outside the European Economic Area. Such transfers only take place under appropriate safeguards, such as the Standard Contractual Clauses adopted by the European Commission.

8. Security

We take appropriate technical and organisational measures to protect your data against loss, misuse or unauthorised access. Our website operates over a secure HTTPS connection.

9. Cookies

Our website uses cookies. For more information, please refer to our [cookie statement].

10. Your rights

Under the GDPR, you have the following rights:

• Access — you may request which data we hold about you
• Rectification — you may have incorrect data corrected
• Erasure — you may request that your data be deleted ("right to be forgotten")
• Restriction — you may have processing restricted
• Data portability — you may request your data in a readable format
• Objection — you may object to the processing of your data
• Withdrawal of consent — for example, for the newsletter

You can exercise these rights by sending an email to info@artwallcollection.com. We will respond within four weeks.

11. Filing a complaint

If you have a complaint about how we handle your data, please contact us first. If we cannot resolve the matter together, you have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) via autoriteitpersoonsgegevens.nl.

12. Changes

We may update this privacy policy from time to time. The most recent version is always available on this page. Changes take effect once published.

LAST UPDATE 15-05-2026